Hi all,

Nice to meet all of you here.

I need some advise over here on how to go about complaining on cheated by a pet shop.

Last Sunday i went to a pet shop in Pasir Ris, a big pet farm. There i bought my 1st puppy here. Before i decided to buy that particular puppy, i spoke to 2 sales person there and both claimed that it is a pure local Maltese breed. So the deal is closed. Today the puppy is delivered to me and i bring him to a vet for normal check up. There i found out that he is not a pure breed but a cross. So my bf called up the pet shop and speak to the sales manager who served us that day, and on the phone he claimed that he told us that it might be a cross. But the truth is this information is not passed on to us on that day itself. Neither me nor my bf heard that this little puppy is a cross. The sales manager even made a irresponsible statement :"since the puppy is so small, we can't tell that if it is a cross or a pure breed as well!" And on the vacination card that they pass to us it is also written that the puppy is a maltese.

I really feel cheated by all this thing and angry with the irresponsbile words that the manager said.

Even though i personally think whether the puppy is a pure breed or not is not very important as we are sure going to love him as much. But to tell us that it is a pure breed but it is not at the end is definitely not something i can tolerate. I love this little puppy but on the other hand i can't let these ppl get out of their dirty business trick.

Pls advise how can i go about to file up a complain to the authority about this particular irresponsible pet shop.

Your great help is much appreciated. We are really angry this and wish to be able to take action towards this.

Thank you.


Best regards,
Evie