hmm.. think the way the operation setup is important to me. Means a clean grooming room, transparent to owner vision during the groom.

why? becaused I ever stumped into an incident that I wish I do not have to sent my dog to groomer. I have been doing it myself since then, unless I am too tied up by work. What I saw was, the poor dog was given sedative to calm her while cutting, was placed on the table lying flat and soft. The groomer treated like she is a rug, pulling, pushing, flipping to underside.. simply put, all direction to faciliate the cut.

While so doing, the poor lame dog fell to the ground, hard head on, and the groomer bent and pick her up like you would a rug. Hell!!!!

that's my experience...